Complaints, Appeals & Policies
SECTION 1
Complaints
Stakeholders may submit relevant complaints in accordance with the applicable complaints procedure. Complaints are recorded and considered under HIAC's complaints framework.
Complaints are considered in accordance with the applicable complaints procedure.
Supporting documents may be emailed separately once a reference has been issued.
Where a matter has already been raised with the institution, please provide the outcome received.
SECTION 2
Appeals
Eligible institutions may submit an appeal against applicable accreditation decisions in accordance with HIAC's appeals framework and policy.
Appeals may be submitted by eligible institutions against applicable accreditation decisions.
An appeal must be submitted by a person authorised to act for the institution.
Grounds and requested outcome should be stated clearly, with supporting evidence.
SECTION 3
Policies & Documents
Policy documents are maintained by HIAC and published in this area as they are issued or updated.
Considering accreditation for your institution?
Eligibility, standards, evidence requirements, and timelines can be confirmed before an application is prepared.