Diploma in Air Ticketing & Reservation System (Galileo)

Diploma in Air Ticketing & Reservation System (Galileo) at HICL

If you have ever booked a flight on a travel agent's screen and watched cryptic codes flash by, that was a Global Distribution System at work. The Diploma in Air Ticketing & Reservation System (Galileo) takes you behind that screen and teaches you to do the work yourself: pricing itineraries, building passenger name records, issuing tickets and handling the small but constant changes that come with real travel bookings.

This is a hands-on qualification. You will spend most of your time learning the logic of a GDS rather than memorising menus, because once the logic clicks, the screens stop being intimidating. Galileo (now part of the Travelport family) remains one of the most widely used systems in independent travel agencies and corporate travel desks across the UK, the Middle East and South Asia, which is why agencies still hire for it specifically.

What You Will Actually Learn

Beyond the obvious - entering city pairs, checking availability, selling seats - the Diploma in Air Ticketing & Reservation System (Galileo) spends time on the parts that catch new agents out. Fare basis codes and combinability rules. Voluntary changes versus involuntary reroutes. Refund calculations after a partial use. Ancillary services. Queue management when the airline schedules shift overnight. These are the skills that separate a confident GDS user from someone who panics every time IROPs hit.

Who This Diploma Is For

• School leavers and career-changers heading into a travel agency, tour operator or corporate travel team.
• Current travel consultants trained on Amadeus or Sabre who want a recognised Galileo credential as well.
• Airport ticket-counter staff looking to formalise on-the-job knowledge into a qualification.
• Aspiring entrepreneurs planning to open an IATA-accredited travel agency in their home market.

Where Graduates Tend to Go

Most graduates of the Diploma in Air Ticketing & Reservation System (Galileo) move into roles such as reservations agent, ticketing officer, corporate travel consultant, holiday-package booker or airport check-in supervisor. A smaller group continues into airline customer service centres, where GDS literacy is a hard prerequisite. The qualification is not, on its own, a guarantee of employment - but in agencies that have a Galileo terminal, it puts you on the shortlist.

How the Programme Is Delivered

HICL offers the diploma on-campus, online and in a blended format, with practice access to the booking engine for the duration of your study. Module sequencing and the intake calendar are confirmed at enrolment, so you can plan around shift work or other commitments.

Entry Requirements

• Completion of secondary school (year 12 or equivalent).
• Minimum age 17 at the start of the programme.
• English at IELTS 5.5 or accepted equivalent for international applicants.
• Basic computer literacy - you do not need prior GDS exposure.

Apply for the Diploma in Air Ticketing & Reservation System (Galileo)

Bookings, fares and ticketing remain the backbone of the travel trade, and a Galileo-specific credential is still a meaningful line on a CV. Click Enroll Now to register your interest, and the admissions team will respond within one working day with the documents you need.